We are looking for an organised, analytical and curious Customer Success Manager to join a leading enterprise software company based in London. They provide an innovative platform to some of the biggest companies in the UK and globally. Being a scale-up business, they are now entering the new phase of their fast growth and very ambitious international expansion.
You will become a product expert, knowing the platform, marketplace and methodology inside-out to provide advice and best practice support internally and externally. It’s important that you are a conscientious individual, always wanting the best for the customers and the team.
As the Customer Success Manager, it will be your responsibility to gain a detailed understanding of customers’ business structures, people, challenges and requirements to ensure the platform is used to run various initiatives and become part of your clients daily working processes. Along with this you will be required to run complex client renewals to close out in advance of deadlines – forecasting renewal times, percentage and upsell, carrying a specific target number.
You will become an Expert and Advisor doing the following:
Part of your role will entail account management and retention to a variety of clients. This will involve:
Relationship Management and People:
We are looking for someone with the following characteristics: