We are looking for a dedicated Customer Experience Manager to help support customers, improve the product and make our clients customers successful! As the Customer Experience Manager, you’ll be looking for ways to make that happen and ensure that everyone using the product has a positive experience.
You will be the primary point of contact for users that have general and technical questions. You will be responsible for communicating and documenting issues, troubleshooting and testing, and should feel comfortable providing support via email, chat and over the phone.
You will also be a key member of the cross-functional Product team, making sure that lessons learned from resolving customer issues are evaluated and incorporated into our products and documentation, to continuously improve our offerings.